bkdo's Privacy Policy
Your personal information is completely safe with us. bkdo protects your privacy using SSL encryption and strict data security practices.
1 Introduction and Scope
bkdo ("we", "our", "platform") provides a reliable online gaming and betting service for users in Bangladesh. This privacy policy describes how we collect, store, use, and protect your personal information.
By using bkdo's website, mobile version, or any related service, you accept the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services and contact our support team.
This privacy policy applies equally to all registered members, guest users, and anyone using any bkdo service. We may update this policy from time to time; for significant changes, we will notify you by email or through the platform.
2 What Information We Collect
bkdo only collects information that is necessary to provide our services properly and to improve your experience. Detailed descriptions of our data collection are provided in the categories below.
Identity Information
During account registration, we collect the following information:
- Full name
- Date of birth (for age verification)
- National ID number (KYC verification)
- Residential address
Contact Information
Information needed to communicate with you:
- Email address
- Mobile number
- Preferred communication method
- Live chat conversation history
Financial Information
Information required to process transactions:
- bKash, Nagad, Rocket, or Upay number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction reference numbers
Activity Information
Information collected automatically while using the platform:
- IP address and device information
- Gaming history and betting records
- Login times and session data
- Browser type and operating system
3 How Your Information Is Used
bkdo uses the information we collect only for defined and lawful purposes. We never sell your personal information to third parties without your consent.
Service Delivery and Operations
Your information is used to manage your account, process deposits and withdrawals, provide bonuses, and run customer service smoothly. This information is essential for the verification process for minimum ৳500 deposits and ৳1,000 withdrawals.
Identity Verification and Fraud Prevention
Through the KYC (Know Your Customer) process, we verify that all users on the platform are 21 years of age or older and that their identity is accurate. This helps prevent fraudulent activity and ensures the security of the platform.
Service Improvement and Personalization
By analyzing your gaming preferences and usage patterns, we can provide more relevant recommendations and an improved experience. This also includes improving site performance and adding new features.
Legitimate Marketing Communications
With your consent, we may send new bonus offers, tournament updates, and promotional information by email. You can opt out of these communications at any time. We do not send any marketing messages without your consent.
4 Data Security Practices
bkdo follows industry-leading standards to protect your personal and financial information. Our security measures operate on the following levels:
SSL Encryption
Our entire platform is protected by 256-bit SSL (Secure Socket Layer) encryption. All data transmitted between you and our servers is encrypted, meaning no third party can read it.
Secure Servers
Your data is stored in high-security data centers where unauthorized access is strictly controlled. Regular security audits are conducted and 24/7 monitoring for suspicious activity is active at all times.
Access Controls
Only authorized personnel can access your personal information, and they are not permitted to view anything beyond what is necessary for their work. All staff are bound by confidentiality agreements.
5 Sharing Information with Third Parties
bkdo never sells your personal information to third parties for commercial purposes. However, sharing information may be necessary in certain specific situations:
Service Provider Partners
Only the information necessary to deliver their services is shared with payment processors (bKash, Nagad, Rocket, Upay), game software providers, and other technology partners. These partners are bound by strict confidentiality agreements and cannot use your information for any other purpose.
Legal Obligations
Information may be shared to comply with legal directives, court orders, or valid requests from government authorities. In such cases, we will only provide the information legally required and will make every effort to notify you as much as possible.
Cases Where Information Is Not Shared
- With advertising networks or data brokers
- With competing gaming platforms
- With any third party for commercial purposes without your consent
- For unnecessary or unrelated purposes
6 Cookies and Tracking Technologies
bkdo uses cookies to improve site functionality and make your experience easier.
Essential Cookies
Essential for maintaining login sessions and ensuring security. These cannot be disabled.
Analytics Cookies
Used to analyze site usage patterns and improve performance.
Preference Cookies
Used to remember your language preference, theme settings, and other personal preferences.
Marketing Cookies
Used to show you relevant offers based on your interests. You can control this.
You can manage cookies by changing your browser settings. Keep in mind that disabling essential cookies may cause some site features to not work properly.
7 Your Data Rights
As a bkdo user, you have the following rights over your own personal information:
| Type of Right | Description | How to Exercise It |
|---|---|---|
| Right to Access | You have the right to know what information we hold about you. | Send a request to the support email |
| Right to Correction | The right to request correction if the information we hold about you is inaccurate or incomplete. | Account settings or support |
| Right to Erasure | The right to request deletion of your information in certain circumstances (subject to legal obligations). | Contact the support team |
| Right to Object to Processing | The right to object to your information being used for marketing purposes. | Opt-out link in email |
| Right to Data Portability | The right to receive your information in a structured, machine-readable format. | Send a request to the support email |
To exercise any of the above rights, please contact our support team. We will respond within a reasonable time after receiving your request.
8 Data Retention Period
bkdo retains your personal information only for as long as it is needed. The following factors are considered when determining the retention period:
Active Accounts
All necessary information is retained while your account is active. Transaction records may need to be kept for a longer period to meet legal obligations.
After Account Closure
After an account is closed, certain information is retained for a specific period to meet legal requirements. Once that period has passed, your information is securely deleted or anonymized.
9 Protection of Minors
Age Restriction
bkdo strictly prohibits anyone under the age of 21 from opening an account or using its services. We verify age at registration, and if an account holder is found to be under 21, that account is immediately closed and all funds are returned.
We do not knowingly collect or process personal information from anyone under the age of 21. If you believe we have accidentally collected information from a minor, please contact us immediately.
10 Changes to the Policy
bkdo reserves the right to update this privacy policy from time to time. For any significant changes, we will take the following steps:
- The "Last Updated" date at the top of the policy will be changed.
- Registered users will be sent an email notification of the changes.
- A notice will be displayed on the platform if necessary.
- For major changes, your consent may be requested again.
Continuing to use the platform after changes have been made indicates that you have accepted the new policy. We therefore recommend checking this page regularly.
11 Privacy Contact
If you have any questions, concerns, or complaints about this privacy policy, do not hesitate to contact us. Our support team is ready to assist you 24/7.
Email
[email protected]
Live Chat Support
24/7 support is available in Bengali via live chat. Visit our support page.
Response Time
For privacy-related requests, we generally respond within business days.
Related Documents
For more information, see our Terms and Conditions and Responsible Gaming page.